Privacy policy

This website is operated by The Creators Loom, a creative and social media agency based in India. When this policy says "we", "us" or "our", it means The Creators Loom.

When you fill in the enquiry form on our website, we collect the information you provide: your name, email address or phone number, the service you are interested in, and any message you write.

We do not collect payment information, passwords, or government-issued identification through this website.

Our hosting provider (Vercel) may automatically collect basic technical data such as your IP address, browser type, and pages visited. This data is used for security and performance purposes and is not combined with any personal details you submit.

We use the information you submit through the enquiry form only to respond to your message, discuss your project, and provide the services you request.

We do not use your personal data for advertising, profiling, or automated decision-making. We will not sell, rent, or share your personal information with third parties for marketing purposes.

Enquiry form submissions are routed through Formspree, a third-party form processing service, which temporarily stores your submission to deliver it to us via email. Formspree processes data on servers in the United States. You can review their privacy policy at formspree.io/legal/privacy-policy.

Our website is hosted on Vercel. Vercel may collect anonymised analytics and performance metrics. You can review their privacy policy at vercel.com/legal/privacy-policy.

We do not use any other third-party analytics, advertising, or tracking services on this website.

This website does not set advertising or tracking cookies. Essential cookies may be set by our hosting provider for security and performance. No cookie consent banner is required because we do not use non-essential cookies.

Form submissions stored by Formspree are automatically deleted after 30 days. We may retain the content of your enquiry in our email for as long as it is relevant to an ongoing project or conversation, after which it is deleted.

You may request access to, correction of, or deletion of any personal information we hold about you. To exercise these rights, contact us using the details below and we will respond within a reasonable timeframe.

This website is not directed at children under 18. We do not knowingly collect personal information from minors.

We may update this privacy policy from time to time. The "last updated" date at the top of the page will reflect the most recent revision.

If you have questions about this policy or wish to exercise your data rights, please contact us via the enquiry form on our Contact page or message us on WhatsApp.